Shipping & Delivery Policy



Shipping & Delivery Policy

Courier Fees

We offer free shipping worldwide.

Delivery Countries

We sell all our products to every country and region in the world.

Delivery Time

For custom products, we require 3-5 days for production. Our items usually leave our warehouse within 1-3 business days unless otherwise stated in the product details. In stock items are usually delivered within 7-10 days. Product delivery times will be shown on the product page. To avoid overproduction and to provide our customers with the best prices, some items will be shipped within 2 weeks. (Our warehouse is in Suzhou, China, and we do not have warehouses in the United States or Europe.)

Note: Usually 7 - 10 days for delivery. However, some items may take 10 - 15 days to arrive due to certain reasons with logistics providers.

Delivery Day

The carrier will call you 24-48 hours prior to delivery to schedule delivery, depending on the freight carrier's schedule. Carriers can only deliver during normal business hours Monday through Friday, and they will give you 4 hours for delivery.

Smaller items (such as lamps, pillows or blankets) are sent by courier. These will be delivered as soon as possible and the courier will not call ahead to make an appointment for delivery. Courier deliveries do not require a signature at the time of delivery and if you are unable to receive your package, your package will be left at your doorstep.

If you have any circumstances that may affect delivery, please notify the carrier (additional charges may apply) of:
*Dead-end streets
*Very narrow driveways
*Ferries for island locations, etc. (charges may apply)
*Drivers need to park in a specific place
*Delivery to side door or garage entrance

Cooperating Logistics Companies: Yunexpress, UPS, USPS, FedEx.
Storage Fees: If you do not accept delivery within 5 business days of the carrier's first attempt to schedule delivery, a daily storage fee may also apply. If you miss a call from the shipping carrier, please contact the carrier as soon as possible. 5 business days later, the carrier may store your items and you may be charged a storage fee.

Be sure not to miss your delivery appointment; you may incur additional delivery charges such as redelivery, storage fees and/or return shipping costs.

Non-Signature Delivery Service

*For deliveries that do not require a signature, you will receive an automated phone call from the carrier 24-28 hours prior to delivery with the delivery date. Delivery will take place between 7:00 a.m. and 6:00 p.m. on the date provided by the carrier.

If the delivery address is a multi-family dwelling, you must be present for the delivery, even if you have selected a delivery service that does not require a signature. Please note that if you are not present, delivery will not be attempted and a redelivery/return fee may apply.

Delivery Service Options

Curbside delivery: Goods are delivered to a curb or end of driveway other than the requested delivery address

You will be responsible for shipping beyond that point. The order stays in the original packaging. Customer signature is required.

Outbound Delivery Service: Delivery to the first dry area outside the home; this may be outside the front door step or outside the garage door. You will be responsible for shipping beyond that point. Orders stay in the original packaging. Customer signature required

Unsigned delivery service: delivery will be to a dry area outside your home first. You will be responsible for shipping beyond that point. Orders are left in the original packaging. No signature required.

Inside Delivery: Formerly known as threshold delivery. Delivery is made inside your front door or in your ground level garage. Does not include deliveries upstairs or downstairs. You will be responsible for shipping beyond that point. Orders are left in the original packaging. Customer signature required.

Select Room Delivery: Delivery is in the room of your choice. Delivers up to 2 flights of stairs. The order stays in the original packaging. Customer signature required.

Select Room/White Glove Delivery with Removal of Packaging: Previously known as White Glove Delivery. Delivery is in the room of your choice. Delivers up to 2 flights of stairs. Up to 15 minutes of unpacking and debris package removal. Up to 15 minutes of light setup without tools. Customer signature required.

This does not include any installation or assembly services. If the product page indicates that installation or assembly is required, it is your responsibility.

Missing Your Delivery Appointment

If you are unable to attend your delivery appointment, you may be required to pay additional fees, such as storage fees and/or redelivery. Redelivery fees for carriers typically range from $30 to $150.

Also keep in mind that if the carrier is unable to contact you for delivery, they may return your items to one of our warehouses and you will be responsible for the return shipping costs.

If you need to reschedule a delivery appointment, please contact the carrier at least 24 hours in advance.

Additional Delivery Charges

Please note the following additional charges that may apply to your delivery.

Limited Time Fee: This fee may be charged if you request a specific delivery time outside of the freight carrier's normal business hours (usually 9am-5pm). Fees range from $35 to $150 or more, depending on your location and requirements. Some dates and times may not be available in all areas as the freight carrier determines the available delivery times.

Stairway Handling/Extra Labor: This fee may apply if your items are moved within your residence, unpacked, or carried up any stairs by the carrier. Additional charges may also apply if there is a steep uphill or downhill slope leading to the entrance of your residence or business. These charges vary and may exceed $100.

Delivery to the apartment: The carrier will deliver the items to the building's loading dock or the nearest ground level entrance. Depending on the design of the building, the carrier may leave some shipments in the main office.

For deliveries to multi-family residences above the first floor, we recommend upgrading to Room of Choice at checkout.

Bill of Lading/Delivery Receipt

At the time of delivery, the carrier will provide you with a delivery receipt and/or bill of lading. This is your record of shipment, as well as an agreement on the delivery and condition of your items.

Please inspect your shipment thoroughly at the time of delivery and before signing for it. It is very important to inspect the shipment to ensure that the items are not damaged.

Do not sign the bill of lading until you have inspected the items. Also, please do not wait to inspect items (for example, if you are storing furniture or waiting for a home improvement project to be completed).

For unsigned outbound services, the carrier will leave a copy of your delivery receipt at your residence.

What if it is damaged

For delivery services that do not require a signature. Please inspect the item immediately for any damage. If damage is found, contact USPS within 24 hours of receipt.

For deliveries requiring a signature. All damage and defects must be noted on all copies of the delivery receipt and/or bill of lading and reported to USPS within 24 hours.

If the item is severely damaged, reject the item and note "Rejused Due to Damage" on the bill of lading.

Be sure to inspect your items thoroughly while the carrier is still at your home. Any damage/defects must be noted at the time of signing for the shipment. If your shipment appears to be in good condition upon delivery, but you discover damage or defects after the carrier leaves, contact USPS immediately to report the situation.

Make a note of the following details: the condition of the package and how it was received (left at the front door, signed for), and a description of the damage.

Please do the following:
*Take several photos showing the affected area.
*Do not discard any shipping boxes or packaging materials.
*Do not discard the product itself, as the carrier may need to inspect the item and report the damage.
*Do not send items back to USPS without instructions. failure to comply may result in denial of the damaged item claim according to the carrier's claims guidelines.

If you are confused about the above, please feel free to contact us via inbox, email, or calling. Our staff will answer your questions within 6 hours.