FAQ


Is it safe to use my credit card on your site?
A: Shopping at Snowcity Curtains is safe. We process all sales through a secure Shopify Payments system. We also offer Paypal as an additional payment option.
When will my credit card be charged for my order?
A: Snowcity Curtains charges your card for the full amount when your order is processed.
What is the status of my order?
A: All orders will be processed the next business day.
How do I know when my order has shipped?
A: Once your order has shipped, you will receive a confirmation email directly from us with your USPS tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there.
Do you ship internationally?
A: As of now, we only ship to US & Canada.
How long does shipping usually take?
A:Normally you will receive it within 10 days. If you choose the Express shipping option, you will receive the curtain within 2 business days.
What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, and Paypal for all orders.
Can I return or exchange my purchase?
A: If you are not 100% satisfied with your purchase, you can return it for a refund within 90 days of receiving the package. Returns must be in unused condition and in the original packaging. To make a return, please email info@snowcityshop.com. Please also include the reason for your return, thanks!
Can you ship to P.O. boxes?
A: No.